Get in Touch With Us
This is the page to use when you want to reach the editorial team behind US Online Casinos. Most messages we receive fall into a few groups: a reader has spotted a bonus term that no longer matches what a casino advertises, wants a free spins offer explained in plain language, or needs pointing toward gambling support services. All of those are welcome. Email is the only channel we run, and a real person reads what arrives.
Write to us at [email protected]. We aim to reply within two business days. Time-sensitive corrections are triaged first.
What we can help with — and what we can't
Being clear about this up front saves you time. We are an independent research and comparison publisher. We are not a casino, we do not hold player funds, and we have no access to any account you open with an operator.
| Send it to us | Send it to the casino or a regulator |
|---|---|
| An offer or wagering requirement on our site that looks outdated | A pending withdrawal, a locked account, or a balance dispute |
| Questions about how free spins, playthrough or cashout caps work in general | KYC and identity verification documents, or source-of-funds requests |
| A term you found in a casino's rules that you'd like explained | A formal complaint after the operator's internal process has failed |
| Suggestions for games, payment methods or state coverage to research | Self-exclusion requests, which must go to the operator and the relevant state program |
| Partnership and advertising enquiries | Anything requiring access to your account records |
Reporting a problem with a free spins or bonus listing
Free spins terms change often, and they change quietly. An operator may adjust the wagering multiplier, cap the winnings a spin package can convert to cash, shorten the expiry window, or drop the eligible slot entirely. When that happens, our listing can lag reality until someone flags it.
To help us verify quickly, include as much of the following as you have:
- The casino name and the exact page on our site where you saw the claim.
- What the operator's own terms now say — a quote or screenshot of the bonus rules page is ideal.
- The state you were browsing from, since availability and promotional terms vary by state.
- The date you checked. Our listings carry a fact-check date, and yours tells us how far apart the two are.
We recheck against the operator's published terms before changing anything. If a claim can't be verified either way, we say so on the page rather than quietly deleting it.
How our commercial relationships work
Some links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement pays for the research; it does not buy a position in our rankings, and it does not change what we write about an operator's weaknesses. If you believe a write-up reads as though it were bought, tell us — that's a complaint worth making, and we would rather hear it than not.
Reader questions we answer most often about free spins
Because free spins are the most-asked-about topic in our inbox, here is the shape of what people write in about, using the offers currently in our top list. Offer values are as advertised by the operators; the conditions attached to them are what actually decide their worth.
Raging Bull — 410% up to $10,000 + 50 Free Spins
This sits at the top of our list and generates the most mail, mostly because the headline numbers are large. The 50 free spins are a small component of a package dominated by a very high percentage match, and that match is where the risk sits: large percentage bonuses on this model typically arrive with heavy playthrough and a cap on how much of the bonus-derived balance can be withdrawn. Our editorial rating of 10.0 reflects the breadth of what's offered and the depth of the slots catalog, not a promise about cashing out. Limitation to weigh: the $10,000 ceiling is only reachable with a deposit most readers will never make, and the spins package is narrow next to the match. Check the maximum bonus bet before you spin — exceeding it is the most common reason a bonus win gets voided.
Magician Bet — 101% No Wagering
Included because it answers the single most frequent complaint we receive: wagering requirements. A no-wagering offer means the bonus funds, or the winnings from them, are not locked behind a playthrough multiple. That makes the value straightforward to calculate, which is rare. Rated 9.9. Limitation: no-wagering offers almost always come with a lower headline percentage and tighter maximum limits than a 400% match, and "no wagering" can still sit alongside a minimum deposit, a maximum conversion figure, and an expiry date. Read those three before assuming the money is unconditional.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
This one earns its place for a specific reason: the spins are named to a single title, Cash Chaser. That is the clearest signal of how free spins usually work — they are tied to one slot, not spendable across the catalog, and the spin value is fixed and often small. Rated 9.7. Limitation: game-locked spins are worth exactly what that one game's RTP and volatility make them worth, and you have no choice in the matter. If the title doesn't suit you, the spins portion of the package is close to worthless, however large the percentage next to it looks.
Uptown Aces — 600% For New Players
The largest advertised percentage in our list, and for that reason the one readers most often ask us to sanity-check. Rated 9.5. A 600% match is only as good as its qualifying deposit range and its cashout cap. Limitation: offers at this percentage usually apply to a modest deposit band and convert to a fixed maximum withdrawal, so the practical ceiling can be a long way below what the percentage implies. Ask us if a term is unclear, but the operator's own bonus page is always the authority.
Other operators in our top list — including Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — run different structures again, from sweepstakes coin packages to crypto-denominated deposit matches. We're happy to explain any of them.
Money questions we can answer generally
We can't see your account, but we can explain how the mechanics usually work in the US market. Common ground we cover by email:
- Minimum deposits. Nearly every bonus has one, and depositing under it forfeits the offer with no warning. Check the figure before you fund, not after.
- Payment methods. Debit cards are the most widely accepted route; credit card acceptance is inconsistent and some issuers decline gambling transactions outright. ACH bank transfers and e-wallets are offered by some operators, and PayPal availability varies by operator and state. Verify on the cashier page rather than assuming.
- Withdrawal times and limits. Advertised processing speeds are operator claims, not results we have measured. Weekly or monthly withdrawal caps, minimum withdrawal amounts, and fees on certain methods are all worth reading before your first deposit.
- Verification. Expect KYC checks — ID, proof of address, sometimes source-of-funds questions on larger sums. Submitting documents early usually prevents a first-withdrawal delay.
- Fees. Some methods carry them, some don't, and the same method can be free inbound and charged outbound.
Games and providers — what we research
If you're writing to suggest coverage, these are the categories we work across: slots, including progressive jackpots and the RTP and volatility figures behind them; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and the random number generators and software providers underpinning the non-live titles. We also look at mobile casino apps and browser play, since that is how most readers actually gamble.
Several operators in our list run adjacent product lines beside the casino floor. BetUS, for instance, is known primarily as a sportsbook with a casino attached, and sports betting works on entirely different terms — odds, settlement rules and bonus structures do not carry across. Card Crush, Zumba Cards and Amazon Jackpots operate on sweepstakes and coin-package models rather than conventional cash deposits, which changes what a "bonus" even means. Bets.FM denominates its offer in bitcoin. If you're comparing across these, say which model you're asking about and we'll answer to it.
Legal standing, eligibility and where we can't advise
You must be 21 or over to gamble at the operators listed on this site. Online casino regulation in the US is set state by state, not federally, and only a minority of states license real-money online casino play. Federal law governs certain interstate aspects; your eligibility is determined by the state you are physically in. Accepting US customers is not the same as being authorized to serve them — some operators take US sign-ups without holding a state license, and the consumer protections available to you differ enormously between those two situations.
We can explain how state licensing and complaints procedures generally work. We cannot give you legal advice, confirm whether a specific operator is licensed where you live, or tell you whether a particular wager is lawful for you. Check your state regulator directly for that.
If you're researching offshore and non-blocked options, our guide to trusted casinos outside GamStop covers the different rules that apply there.
If gambling has stopped being fun
Contact us and we'll point you toward resources, but you don't need to wait for a reply. The National Council on Problem Gambling operates a confidential helpline at 1-800-522-4700, available 24/7 by phone and text. Most licensed operators also offer deposit limits, loss limits, time-outs and self-exclusion in account settings, and several states run their own self-exclusion registers. Blocking software installed on your own devices is an additional layer some readers find useful. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
What happens after you write
Your message goes to a member of the editorial team, not an autoresponder. We aim to reply within two business days, and longer during heavy periods. Corrections that affect money — a wrong wagering figure, a stale free spins term, an offer that no longer exists — jump the queue and get checked against the operator's live terms the same week where we can.
Listings on this site carry a fact-check date so you can see how current they are; this page was last reviewed Sep 19, 2026. If you find something that has drifted since, that email address at the top is the fastest way to get it fixed.